RETURNS

EXCHANGE POLICY

We will gladly accept exchanges within 28 days of purchase, provided that:

- Items are returned within 28 days of delivery to customer

- Items are returned in their original condition (unworn, unaltered, unsoiled, undamaged along with original packaging)

- Customers are liable for any return courier charges.

Please email hello@valleythelabel.com to process your exchange.

REFUND POLICY

We will gladly refund your order (excluding shipping charges) if it is returned to us within 14 days of the date it was delivered to your address.
Your return will be eligible for a refund if the following criteria are met:
1 – Pieces are returned in their original condition, unused, with all original packaging.
2 – Upon inspection of your return, we are satisfied with its condition. 
Once approved, we will issue an automatic refund. Please note that it may take up to 7 working days to reflect.

ITEMS DAMAGED UPON RECEIPT

Please inspect your order upon receipt and contact us within 24 hours if you notice something is missing, incorrect or defective.

EXCEPTIONS/NON-RETURNABLE ITEMS

Unfortunately, we can not accept returns of sale items, gift cards or custom design pieces under any circumstances.

 Please email hello@valleythelabel.com to process your refund.